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  1. Do I need to install anything to access the platform?

    Nope - you just need internet access! Our database and functionalities are navigated through web-based applications, so all you need is a modern web browser and a stable internet connection. Our platform works on all major internet browsers...
  2. Issues logging in or signing up?

    If you already have an account, please log in On the home page to access the ASCEND platform, you will be asked to log in with your email address and password If you are having trouble with your email, please ensure that the spelling of your emai...
  3. How secure is the platform?

    We know your data is sensitive, so security is a top priority BenchSci employs first-class network security and data encryption to restrict access to your system to only approved networks. Data is at minimal risk of loss due to our high-redunda...
  4. What are third-party or independent data sources?

    ASCEND has the world’s most powerful and comprehensive biomedical experiment-focused dataset. In addition to our publication corpus, our database is further enriched by a vast library of scientifically trusted third-party sources to surfac...
  5. What journals will I see data from?

    We analyze both open- and closed-access publications All of our open-access content includes articles published on PubMed Central within the last 15 years, including many papers that are subject to the National Institute of Health (NIH) 2...
  6. How to share products and figures

    You can share products and figures with your colleagues by email There are several places within the Selector application where you can share relevant products and figures, either individually or from a saved list, via email. This fea...
  7. What devices are best used to access the platform?

    ASCEND is a web-based platform that is designed to work best on a modern web browser on a desktop computer or laptop . Please check out this article to read more about supported browsers. ...
  8. How comprehensive is BenchSci's database?

    It's big. And it's only getting bigger! BenchSci has the world’s most powerful and comprehensive biomedical experiment-focused dataset and ontology, built using proprietary machine learning models that understand experiments like a Ph.D. sci...
  9. How to report inaccuracies, suggest features, or provide other feedback

    Help us improve by sharing your ideas or letting us know if something looks incorrect. Feedback from scientists is what drives improvements to our platform and enhances our database.  Check out this blog post to  see features that we have ad...
  10. Trouble loading page?

    Similar to any web-based platform, a browser refresh or computer restart may fix the problem Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website: T...